Sheer Mesh Lace Up Pants - Black // PRE-ORDER

All of our sizing is in UK size. Please use to the chart below to convert.

DELIVERY UPDATE 1ST JULY 2020

We've got your delivery covered as we ship worldwide and deliver direct to your door! 

Please be assured we are actively following all government guidelines and taking all the necessary precautions as health and safety remains the top priority to protect our staff and customers.

With the current situation and in order to meet customer expectations, we have currently paused our UK Next Day Delivery.

PROCESSING

Orders placed before 12pm Monday to Friday will be processed the same day. Orders placed after this will be processed the next working day

If your order contains any pre-order items, please note that these items have a longer processing time of approximately 2-4 weeks to come into stock before being shipped

As soon as the pre-order styles are in stock your order will be shipped in full. In some rare circumstances your pre-order items maybe shipped to you directly from our international manufacturers.

DELIVERY

Due to Covid-19 all postal services are experiencing logistical delays during this time, please allow additional extra time for orders to arrive. Sassy Luxe is not responsible for the postal service and therefore cannot guarantee stated delivery timeframes or accept any liability due to delayed deliveries.

UK Delivery - £3.99 

Once order is shipped it should usually take up to 2-3 working days for your order to be delivered.

Europe Delivery - £9.99

Once order is shipped it should usually take up to 7-10 working days for your order to be delivered.

USA Delivery - £9.99

Once order is shipped it should usually take up to 7-14 working days for your order to be delivered.

International Delivery - £14.99

Once order is shipped it should usually take up to 10-21 working days for your order to be delivered.

When your order has been shipped, you will receive an email with tracking information. All orders will be delivered by your country’s local postal service. All deliveries are contactless so you will not need to sign for them and delivery person will ensure social distancing.

DELIVERY ADDRESS

Please ensure that your delivery address is correct upon placing your order. Sassy Luxe is not responsible for packages that are not delivered when you have entered the incorrect address. If you live in a building or apartment please add your building and/or apartment number.  If the package is returned non-deliverable we will typically issue a refund to the value of your item(s) minus the delivery costs.

OUT OF STOCK ITEMS

In the event that you order an item which is out of stock when our website has not already informed you that the item is out of stock we will contact you by email as quickly as possible to notify you - you are entitled to cancel the order at this stage.  

VERIFICATION

If your order is of high value or suspicious nature we may request you submit proof of identity before we can process and ship your order. This is to prevent fraudulent and/or unauthorised purchases. Failure to comply can result in the cancellation of your order.

THANK YOU FOR SHOPPING WITH US! 

DUE TO THE CURRENT CIRCUMSTANCES SURROUNDING COVID-19 WE ARE EXTENDING OUR RETURNS PERIODS. ALL ORDERS (SUBJECT TO OUR RETURNS POLICY) CAN BE RETURNED UP TO 28 DAYS AFTER THE DATE OF PURCHASE.

If you are not entirely happy with your purchase... wrong size? or changed your mind? No problem! You can return your item to us for a refund. Please note we DO NOT issue refunds on sale items.

Items must be returned within 14 days of receipt with proof of purchase. Please take extra care when trying on your new purchases, as unfortunately we can’t refund any items that are marked with make-up, fake tan or body lotions, etc. All items must be returned in the condition they were received, unworn and unwashed, with original packaging and must have all tags still attached.

A returns form can be downloaded and printed from here, please include this with your returned merchandise.

RETURN COSTS

All postage costs are at the expense of customer and are non refundable. We suggest using a trackable return service so your parcel can be easily tracked. We cannot be held responsible for any lost parcels.

Once we receive your item(s) we will inspect and notify you on the status of your return ASAP usually within 7 days. As soon as we have process your refund, you will receive and email notification. Please note it can take between 3-10 working days for the refund the reach your account, depending on the card issuer. 

FAULTY MERCHANDISE

In the event that you have any problems with your order or have received a faulty/defective item, we ask that you let us know within 24 hours of receipt, providing photographic evidence and a full description of the fault or problem. This does not affect your statutory rights.

EXCESSIVE RETURNS

Sassy Luxe reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

• An irregular or excessive returns history indicative of “wardrobing;”
• An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
• Potential fraudulent or criminal activity.

Sassy Luxe reserves the right to refuse service to any customer or entity, due to similar actions as noted above.