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FAQ's

How do I place an order?

Ordering online from Sassy Luxe  is easy! When viewing an item, simply select your size then click ‘Add to Cart’.  You can review the items in your bag at any time by clicking on the ‘Cart’ icon in the top right corner of every page. Once you have reviewed the items in your shopping bag, you can either continue shopping or continue to checkout and place your order. 

What payment methods do you accept?

We accept Visa, MasterCard, Discover, American Express, PayPal, Shopify Pay, Apple Pay and Google Pay.

Our goal is to be able to provide you with the means to purchase new outfits on a budget, so you can also buy now and pay later with Klarna Pay Later. You make the first payment once your order has been shipped and then split the remaining other two payments equally over the next 2 months paying every 30 days. For more information on Klarna payments click here.

How do I amend or cancel my order?

We know how important your order is, so we aim to fulfill orders as quickly as possible! While we cannot amend an order once it has been placed, you may make a request to cancel within 24 hours. 

Where do you deliver to?

We deliver internationally. For more information on delivery please click here.

I never received an email regarding my order etc? 

You have probably entered a typo in your email address. Please contact us and we will gladly re-send the information to your correct email address. 

How can I make a return?

We always aim to make sure our customers love our products, but if you do need to return your merchandise for any reason, you can do so with 7 days of reciept. For more information on returns please click here

I need help with a faulty item

If you receive a damaged item, please take a photo of the item which clearly displays the damage and email the photo to us along with a description of the damaged item and your Order Number. Once we receive your email and assess the damage, we will be in contact with you to determine the needed outcome.

How can I sign up to special offers and exclusive deals?

Click here to subscribe to our newsletter. 

Do you do Collaborations?

Yes, we love to find new inspiring accounts to collaborate with. We will consider working with individuals with at least 10k genuine followers. Simply contact us with your Instagram @username, and we can take it from there.

Does anyone else see the information that I provide to Sassy Luxe?

We respect your privacy. The information you provide will not be given to any third party.

How do I get more information about Sassy Luxe?

Please visit our social media!