FAQ's

STOCK

Unfortunately we are unable to give specific restock dates, but if you head over to the required item(s) page, you can sign up for a restock notifications for your size. That way you will be automatically emailed as soon as it is restocked to the site.

The website shows live stock availability. Therefore, if your size is showing sold out online, it will be sold out in-store too. Please sign up for a restock notification.

Yes the stock availability on the website is the same as what’s in-store.

Therefore, if your size is showing sold out online, it will be sold out in-store too.

As we are a UK based company, our products will come with UK sizing, but not to worry, all product sizes have been converted accordingly to match sizes in your country. Check out our size guide here to check this matches the size you have ordered.

ORDERING

Ordering online from Sassy Luxe is easy! When viewing an item, simply select your size then click ‘Add to Cart’. You can review the items in your bag at any time by clicking on the ‘Cart’ icon in the top right corner of every page. Once you have reviewed the items in your shopping bag, you can either continue shopping or continue to checkout and place your order. 

We accept Visa, MasterCard, Discover, American Express, PayPal, Shopify Pay, Apple Pay and Google Pay.

Our goal is to be able to provide you with the means to purchase new outfits on a budget, so you can also buy now and pay later with Klarna or Clearpay.

For more information on Klarna payments click here.

For more information on Clearpay payments click here.

All orders placed before 12pm (GMT time) are dispatched same day Monday - Friday. For more information on delivery timescales click here.

Unfortunately orders that have already been placed cannot be changed and discounts cannot be added after a purchase has finalised. 

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You have probably entered a typo in your email address. Please contact us and we will gladly re-send the information to your correct email address. 

We know how important your order is, so we aim to fulfill orders as quickly as possible! Unfortunately changes cannot be made to orders which have been dispatched however you will have the option to return your items to us when they arrive. If you wish to cancel your order please email us immediately as you will not be able to cancel if it has already dispatched.

SHIPPING & DELIVERY

Yes we deliver worldwide. For more information on delivery please click here.

 

We aim to ship orders placed before 1pm Mon-Fri on the same day. This excludes Bank Holidays and we do not ship out on weekends.

The estimated delivery times apply once the order has shipped.

Orders must be placed before 1pm Monday - Saturday for delivery the same day. Delivery will take place between 4pm-11pm by an independant courier Ona Deliver. Available within 45 mile radius from our store. (Excludes Sundays and Public or Bank Holidays).

Orders must be placed before 1pm Monday - Thursday for delivery the next working day. Excludes Sundays and Public or Bank Holidays.

 

Orders must be placed before 1pm on a Friday for delivery the next working day. Excludes Sundays and Public or Bank Holidays.

Click + Collect is available from our West Bromwich store Monday to Friday. Please see Click + Collect page for more information.

Please check your tracking link for information on how to re-arrange or collect your package. Your order will usually be returned to sender (us) after several unsuccessful delivery attempts. You will be liable for any associated return shipping costs incurred. This will be deducted from your refund once we recieve the order back. 

For international orders customs charges and import duties are applied once the parcel reaches it's destination country according to local laws. These charges must be paid by the customer. We have no control over these charges and cannot predict what they may be as customs policies vary widely from country to country. If you require more accurate information please get in touch with your local customs office.

Your order will usually be returned to sender (us). You will be liable for any associated return shipping costs incurred (and import duty/customs charges if applicable). These will be deducted from your refund once we recieve the order back. 

If your order is missing, lost or you wish to dispute the delivery of your order, please contact us within 7 days of the date by which your order should have been delivered.

RETURNS & EXCHANGES

We always aim to make sure our customers love our products, but if you do need to return your merchandise for any reason, you can do so with 14 days of receipt. You can arrange to return your items in a few simple steps by using our new paperless returns portal here

All items must have all tags attached. We will not accept returns where tag has been tampered with.

If you receive a faulty item, you can arrange a return, upload photo(s) of the fault along with a description of the fault encountered in a few simple steps by using our new paperless returns portal here. Once we receive your return request and assess the damage, we will be in contact with you to determine the needed outcome.

Our new paperless Return Portal will not allow you to submit return requests beyond the specified 14 day period. We reserve the right to reject returns sent back to us outside the terms of our Returns Policy.

INFLUENCERS

Yes, we love to find new inspiring accounts to collaborate with. We will consider working with individuals with at least 10k genuine followers. Simply contact us with your Instagram @username, and we can take it from there. Due to the high volume of requests we will only get back to you if we feel that you are a fit for our brand.