Delivery Information

We've got your delivery covered as we ship worldwide and deliver direct to your door! 

Orders that are placed before 2:00 PM (GMT)  are shipped out same day Monday-Friday. We do not ship out orders on weekends or Bank Holidays. 

PRE-ORDERS

If your order contains any pre-order items, please note that these items have a longer processing time of approximately 2-3 weeks to come into stock before being shipped out. If your order contains a mixture of ready to ship and pre-order items, we will send out the items we have in stock first. 

As soon as the pre-order styles are in stock the remainder of your order will be shipped. In some rare circumstances your pre-order items maybe even be shipped to you directly from our international manufacturers.

 
UK 3-5 working days
£3.99
UK Next Day

Order before 12pm for delivery the next day

*(excludes Sundays and Bank Holidays)

£9.99
Europe

7-10 working days

£9.99
USA 7-14 working days
£13.99
International 10-21 working days £14.99
 


Once your order has been shipped, you will receive an email with a tracking or delivery confirmation code. All orders will be delivered by your country’s local postal service. All deliveries are contactless so you will not need to sign for them and delivery person will ensure social distancing.

DELIVERY ADDRESS

Please ensure that your delivery address is correct upon placing your order. Sassy Luxe is not responsible for packages that are undeliverable because you have entered the incorrect address or moved address etc. If you live in a building or apartment please add your building and/or apartment number. If the package is returned non-deliverable we will typically issue a refund to the value of your item(s) minus the delivery costs. 

OUT OF STOCK ITEMS

In the event that you order an item which is out of stock when our website has not already informed you that the item is out of stock we will contact you by email as quickly as possible to notify you - you are entitled to cancel the order at this stage.  

FRAUD PREVENTION

If your order is of high value or flagged up as of suspicious nature we may request you submit proof of ID before we can process and ship your order. Processing time for such orders is subject to delays pending these checks. This is to prevent fraudulent and/or unauthorised purchases. Failure to comply can result in the cancellation of your order.

Please note your personal information and ID will not be shared with any other party other than your banking provider in the event of a chargeback.