Start by providing some information about your purchase so we can locate your order.
If you have changed your mind on your purchase you can return your items back to us within 14 days of receipt. For online purchases we won’t accept any items delivered back to us after 14 days so please factor in delivery times when sending anything back to us, otherwise we may not be able to refund you. Please take extra care when trying on your new purchases:
- We cannot accept any returned items that are stained or marked in any way, including food, make-up, fake tan or body lotions, etc
- All items must be returned in the condition they were received, unworn and unwashed
- All items should be odourless, with no smells of body odour, fragrances or perfumes, food, washing detergent, fabric conditioner or cigarette smoke present
- All online purchases to be returned with individual barcoded or branded packaging
- All items must be returned with Sassy Luxe swing tags still attached, and tags not crumpled up, folded or tampered with in any way
- Please ensure you try on footwear on carpet as we cannot accept returns footwear with soiled, scuffed or worn soles
For reasons of hygiene this policy excludes swimwear, jewellery and sunglasses etc which are non-returnable. Sample items are heavily reduced to clear and are also excluded from this returns policy, this will be highlighted on the individual product page(s). Any items that are returned to us out of time, in a damaged, soiled or otherwise altered and less than perfect condition may not be accepted and will be sent back to the customer.
Please inspect your order immediately upon reciept and in the event that you have any problems with your order or have received a faulty/defective item, we ask that you let us know within 24 hours of receipt, providing photographic evidence and a full description of the fault or problem. Due the nature of some of the faults, we may not always be able to evaluate and make a firm decision from photos provided, so we may request that you return items to us for a full inspection by us and/or the garment manufacturer, in accordance with the Consumer Rights Act 2015. This does not affect your statutory rights.
RETURN IN STORE
To return your order in-store you will need proof of purchase such as your original order confirmation email or shipping confirmation email.
RETURN BY POST*
- Enter your order number and email address in the fields above and click start
- Follow the instructions and select the items you want to return
- You will be sent a confirmation email with the return shipping guidelines once the return request is approved (please allow up to 24 hours for approval).
*Please note store purchases must be returned in-store
All postage costs are at the expense of customer and are non refundable. Please make sure you receive a postage receipt and keep this safe until your return has been processed. We recommend returning your items via a service that provides a delivery confirmation or a tracking code as unfortunately we can't be held responsible for any items that do not reach us.
For returns posted back to us, refunds and exchanges may take up to 7 working days to be processed from the date of being received back by us, not from the date you sent it. We will inspect and notify you via email of the approval or rejection of your return within this timeframe. Refunds will be at the original purchase price excluding the initial shipping cost, which is non-refundable.
ISOLATING DUE TO COVID
If you miss our return window due to having to self isolate or because you have covid, these returns are handled at our discretion. Please send us a screenshot of the self-isolation notification or test result on your phone to prove you were unable to leave your home.
Sassy Luxe reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time if we suspect that you
- Are returning items after they have been used or worn, or items returned do not match what you ordered
- Have an irregular or excessive returns history indicative of “wardrobing”
- Have altered, laundered or intentionally damaged items
- Have conducted fraudulent or criminal activity on our website
Sassy Luxe reserves the right to refuse service to any customer or entity, due to similar actions as noted above.